Arrival and departure
How late can I arrive?
Reception is open from 15:00 until midnight, so the afternoon bus and the night one are both fine. If you are going to arrive later, message us beforehand on WhatsApp and we arrange it.
What time is check-out?
Until 11:30. After that an extra night is charged, so if you need to leave later it is worth telling us and checking availability.
Can I leave my luggage if I arrive early or leave late?
Yes. There is free luggage storage, both before check-in and after check-out. It is the norm for anyone arriving on the morning bus or taking the night one back.
How do I get here from Santiago or from the airport?
We wrote a full guide with the three legs, indicative prices and the detail most people miss: how to get to LOF step by step.
The house
How close is it to the beach?
Playa Principal is 300 metres away. La Puntilla —the wave where everyone learns— is 15 minutes on foot, and Punta de Lobos 12 minutes by car. Shops, cash machines and restaurants are one block away: in Pichilemu you will not need the car.
Is there parking?
Yes, free and no need to reserve it. There is public parking right in front of the house, plus a private gated lot 180 metres away, two minutes on foot. The key to that lot is handed over at check-in.
Is there a kitchen I can use?
Yes, a fully equipped kitchen free to use, with everything you need to cook and eat. Downstairs there is also a living room, patio, bar and a rooftop terrace looking out on the Pacific, which is where everyone ends up at sunset.
Is the WiFi free?
Yes, free WiFi throughout the house, rooms and common areas included. The password is given to you on arrival.
Are towels and bed linen included?
Bed linen is included in every room. Towels are requested at reception: they are included in the private rooms, and in the two shared dorms they carry a supplement.
What are the shared dorms like?
They are three dorms of four bunk beds each —two mixed and one female-only—, with storage space for each person. The female one has a bathroom inside the room; the mixed ones have a shared bathroom outside.
Is there a quiet time?
Quiet from 23:00. It is the one rule we really ask for: we look after the rest of those who came to sleep and the conversation of those who came to meet people, and both fit when there is respect.
Can I smoke?
Not inside the rooms or in indoor areas. There are ashtrays on the terrace.
Can visitors come in?
No. Only people staying at LOF come in. That is what keeps the house calm and everyone comfortable.
Booking and payment
Can I pay by card?
Yes. You pay on arrival and we take cash, debit and credit. If you would rather settle it beforehand, you can book direct with us and pay the first night online.
Is it better to book direct or through Booking?
Direct. Same hostel and same treatment, but without the mark-up the platforms add — and any change you sort out by talking to us, not to a call centre.
Can I cancel?
Yes, our rates are refundable. The notice period depends on the date and is always written out before you confirm payment, in the booking form itself.
Do you accept children?
Yes, from 10 years old.
Do you accept pets?
No, we do not take pets in this house.
Services
Do you run surf lessons?
We have a deal with the Manzana 54 school, steps from the house. A beginners lesson with board and wetsuit included, or just the gear rental if you already surf. You book it at reception and walk out from the door.
Do you rent bikes?
Yes, at CLP 15,000 a day, arranged at reception. Pichilemu is flat and small: by bike you reach La Puntilla in ten minutes and Punta de Lobos in half an hour, along the coast.
Is there a laundry service?
Yes, on request. We work with a laundry that picks up and drops off at the hostel. Ask early and the clothes are back the same afternoon; otherwise the next day. It is arranged at reception.
Do you serve breakfast?
We do not include breakfast, but the kitchen is there for you to make your own, and there are bakeries and cafés one block away.
Something missing?
Message us on WhatsApp at +56 9 3900 5902 and we will answer. If the question comes up again, it ends up on this page.